3.1. Service must be requested through the “Get a quote” form to be received and responded to in a reasonable amount of time.
3.2. In order to request a job the Client shall fill the order form on the homepage.
3.3. The Client is obliged to ensure that all information he/she submits to the Provider is accurate, complete and not misleading. Information included in a job request must be precisely defined so that the Services ordered through the Site may be accurately estimated and adequately performed.
3.4. Placing an order for Services offered through the Site requires user’s registration and creating an user’s account within the Site. Registration is made by accessing the IT Dashboard, clicking the Login / Register button and filling a register form. In order to complete the registration the Client must click (or paste into the browser) confirmation link received by e-mail with account information sent by the Provider.
3.5. Client’ orders are subject to approval by the Provider, who may deny job request.
3.6. Each job request will be individually evaluated by the Provider based on price or applicable hourly rate and the scope of work required for the performance of the requested job. The effort required for development is exclusively evaluated and determined by the Provider based on professional experience and knowledge.
3.7. Upon receiving Client’s job request the Provider will present the Client with a Statement of Work where he will describe what is within the scope of approved job request and include estimation of job request. Provider’s estimation is valid for 30 days from the date of issuing it. After that period the price may change.
3.8. The requested job will not be performed until Client entirely accepts the Statement of Work and the fee due to Provider is fully paid up on a prepay basis. Any modification or development not defined in the Statement of Work will NOT be performed.
3.9. Any further modification of the Statement of Work may be subjected to re-estimation or additional payment.
3.10. The Provider gives no guarantee either express or implied on the timeframe of when a requested job will be completed.
3.11. Client has a right to perform three (3) revisions of the received development. Those revisions may include: moving the elements, small styling changes on the site but not extensive changes to looks or functionality. Fixing warranty claims are not considered a revision.
3.12. The job shall be automatically accepted and considered properly performed if the Client does not submit any comments within 5 business days (or 3 business days for jobs with prices up to $400) from the Client’s last interaction with an Expert.
3.13. Until the Services are completed and accepted, regardless of whether the acceptance is express or implied pursuant to section 3.12 above the Client is entitled to ask for an up to 100% refund, if the development does not meet requirements specified in the Client’s job request. The Provider reserves the right to refuse refunds on justifiable grounds.
3.14. The invoice is issued, upon acceptance of the requested work, regardless of whether the acceptance is express or implied pursuant to above section.
3.15. After the Services are completed and accepted, regardless of whether the acceptance is express or implied pursuant to section 3.12 above, the Client receives an automatic request for review on their experience with the Service, however the Client has no obligation to respond to it. The Client agrees that, the review may be made public by the Provider.
3.16. The Provider cannot use the data to servers for any reason beyond the scope of performance of the Services offered through the Site.
3.17. All of the Services available on the Site can be used for personal and commercial use, unless stated otherwise.