Terms and Conditions

All individuals and organisations who benefit from Angvlar’s services are required to read, understand, and comply with the following Terms and Conditions. Any breach of these Terms may result in the immediate suspension or termination of services, with or without prior notice.

We reserve the right to amend these Terms and Conditions at any time, without prior notification. You are encouraged to review this page regularly to stay informed of any updates. Continued use of our services constitutes your acceptance of the latest version of these Terms and Conditions.

Effective 14 January 2026

1. GENERAL TERMS

These Terms and Conditions outline how Angvlar SRL operates, the laws governing our services, and the mutual obligations between you (the “Client” or “User”) and Angvlar (the “Company”, “we”, “us”, or “our”).

By using our services, you agree to be bound by these Terms. They apply to all services, platforms, products, websites, and systems provided by Angvlar.

These Terms cover, but are not limited to, the following key areas:

• Our Commitments to You
  How we deliver, maintain, and enhance our services.
• Your Responsibilities
  What we expect from you when using our services, including your legal and behavioural obligations.
• Intellectual Property
  Rights relating to the content within our services — whether it belongs to you, to us, or to third parties.
• Disputes and Legal Matters
  What to expect in the event of disagreements, legal claims, or breaches of these Terms.

1.1 Essential Acceptance

By accessing or using any Angvlar service, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, you must not use our services.

1.2 Additional Policies

In addition to these Terms and Conditions, the following policies also apply to your use of Angvlar services. By using our services, you agree to comply with all of them:

• Privacy Policy – How we collect, use, and protect your personal data.
• Acceptable Use Policy – Rules on how our services must be used lawfully and responsibly.
• Cookies Policy – How and why cookies are used on our websites.
• API Use Policy – Guidelines for accessing and using our APIs.
• Brand Guidelines – Terms for the use of Angvlar’s logos, trademarks, and other brand assets.
• Copyright Policy – Expectations for respecting intellectual property and handling copyright claims.

These six policies, together with these Terms and Conditions, form the legal framework governing your use of our services. You are responsible for reviewing and complying with all of them.

2. Definitions

The following terms used in these Terms and Conditions shall have the meanings assigned below:

Provider – The company with whom you enter into a contract when using the websites and services provided:

Angvlar SRL

Registration No. J12/5486/19.12.2018, Unique Identification Code 40331941, VAT No. RO40474720

Aleea Vidraru 1-3, Ap. 55, Cluj-Napoca, Cluj, România

Account / Angvlar Account – A unique user profile created on any Angvlar-owned platform, app, or website, enabling access to Services and management of user data and preferences.

Affiliate Programme – The commission-based referral system governed by Section 24.4.6, through which individuals or organisations earn rewards for directing new clients to Angvlar.

Barter Arrangement – A mutually agreed exchange of goods or services in lieu of monetary payment, subject to the provisions set forth in Section 22.11.

Client / Consumer / Customer / User – Any natural or legal person who:

• Uses the Site and/or Services under these Terms;
• Has attained the age of majority in their jurisdiction;
• Has the legal capacity to enter into binding agreements.

Commercial Purposes – Any use of the API (or any of its outputs) that is intended to generate revenue, economic value, cost savings for an entity, or directly supports a business offering or service used in a commercial environment. This includes use in monetised products, subscription or paid services, advertising-supported applications, and integration into software sold or licensed for profit.

Content – Any data, text, files, media, or other material created, submitted, stored, sent, received, or shared via the Services.

Cookies Policy – The Angvlar document explaining the use of cookies across its websites and platforms.

Copyright – A legal entitlement granted to the creator of original works (including but not limited to software, images, and writing), allowing control over reproduction and use, subject to legal exceptions.

Designated Agent – A party authorised to act on a domain registrant’s behalf under ICANN’s Inter-Registrar Transfer Policy, as referenced in Section 24.4.8.3.

Disclaimer – A statement limiting liability for specific risks or outcomes.

Due Date – The final date on which payment must be made for any invoice, subscription, or renewal, as stated in the Client Area or billing communication.

EU Platform-to-Business Regulation – Regulation (EU) 2019/1150, which promotes transparency and fairness for business users of online platforms.

Free Trial – A temporary period of complimentary access to a paid Service, outlined in Section 22.3.4.

Indemnify / Indemnity – A contractual obligation to compensate another party for harm, loss, or legal consequences caused by breach, misconduct, or negligence.

Intellectual Property Rights (IP Rights) – Rights protecting intangible works and inventions, including:

• Patents – for inventions,
• Copyrights – for original works,
• Trademarks – for brand identity elements,
• Design Rights – for visual product elements.

Invoice – An official billing document issued by Angvlar to a Client, listing payable amounts, services provided, and deadlines.

Lack of Conformity – A legal concept referring to goods, digital content, or services that fail to meet contractually agreed or legally required standards.

Legal Guarantee – A statutory assurance that a product or service conforms to quality and performance expectations under consumer protection laws.

Liability – Legal responsibility for any damages, claims, or costs arising from breach, negligence, or other contractual or statutory grounds.

Maintenance – Services related to the upkeep, optimisation, repair, or enhancement of platforms and tools, as detailed in Section 24.4.1.

Non-Commercial Purposes – Use of the API for personal, academic, research, hobby, or otherwise non-monetised applications that do not generate direct or indirect revenue or business advantage.

Organisation – A non-natural person, such as a business, educational institution, or non-profit entity, making use of the Services.

Partner / Collaborator – A third party working in partnership with Angvlar in the provision of products, services, or promotional activities.

Plugin – Any software module, add-on, extension, or component provided by Angvlar that extends or enhances functionality for third-party platforms and is offered for purchase or download.

Prepaid – Services or working hours purchased in advance, often at a preferential rate, governed by Section 24.4.1.3.

Privacy Policy – The policy explaining how Angvlar collects, processes, and safeguards personal data, available at www.angvlar.com/privacy-policy.

Recurring Payment – An automatic billing authorisation allowing Angvlar to charge the Client’s payment method on a regular basis (e.g., monthly or annually).

Reseller – A Client authorised to offer and manage Angvlar services for third-party users, subject to Section 24.4.9.

Services – All digital products, platforms, features, and content offered by Angvlar, including but not limited to:

• Web platforms and apps (e.g., Angvlar Analytics, Angvlar Drive),
• Embeddable tools (e.g., QR Menu, Angvlar Forms),
• Integrated devices or APIs (e.g., Angvlar SMS Gateway).

Site / Website – The official Angvlar website, located at www.angvlar.com, including all associated subdomains and interfaces.

SPV – The Romanian Sistemul Național de Facturare Electronică, a national system for issuing structured electronic invoices.

Subscription – A recurring payment model granting access to services for a defined term, typically renewed monthly or yearly.

Support – The provision of customer service via e-mail, ticketing system, or phone, as described in Section 23.

Terms and Conditions / Agreement – This legal agreement between the Client and Angvlar, including all incorporated policies, schedules, and appendices.

Trademark – A registered word, phrase, symbol, or design distinguishing goods or services and legally protected from unauthorised use.

Warranty – A stated or implied promise that a product or service will meet specified quality, safety, or performance standards.

Your Content – Any data, media, or files submitted or generated by the user during their use of the Services, such as:

• Profile content,
• Uploaded documents in Angvlar Drive,
• Posts or comments on Angvlar Social.

3. Age requirements

3.1 Minimum Age

To use an Angvlar Account or any of our Services, you must be at least 18 years old, or have the express consent of a parent or legal guardian. If you are under 18, you must review these Terms and Conditions with your parent or legal guardian, who must agree to them on your behalf.

3.2 Under-16 Restriction

If you are under the age of 16, you must not use the Site or any Angvlar Services. We do not knowingly collect personal data from individuals under the age of 16. Should we become aware of such data collection, we will promptly delete the information.

3.3 Parental Responsibility

If you are a parent or legal guardian permitting a minor to use our Services, you:

• Accept full responsibility for the minor’s compliance with these Terms and Conditions;
• Acknowledge liability for any use of the Services by the minor, including misuse, unauthorised activity, and any resulting legal consequences.

3.4 Service-Specific Age Requirements

Certain Angvlar Services may include additional age restrictions. These will be clearly specified in the relevant service-specific terms or policies. It is your responsibility to ensure that all age requirements are met prior to use.

4. Your relationship with Angvlar

These Terms and Conditions establish the legal relationship between you and Angvlar.

By accessing or using any of our Sites or Services, you are granted a limited, non-exclusive, non-transferable, and revocable licence to do so, strictly subject to your full compliance with these Terms. This licence is personal to you and may not be assigned or sublicensed without our prior written consent.

When we refer to “Angvlar”, “we”, “us”, or “our”, we mean Angvlar SRL, including any parent companies, subsidiaries, or affiliated entities within the Angvlar group of companies.

Your continued use of our Sites and Services is conditional upon your acceptance of, and adherence to, these Terms, which reflect both the operational structure of our business and the legal principles governing its use.

5. What You Can Expect from Us

5.1 Provision of a Broad Range of Valuable Services

We offer a wide range of digital services, all governed by these Terms and Conditions. These include, but are not limited to:

• Applications and Websites (e.g. Angvlar Analytics, Angvlar QR)
• Platforms (e.g. Angvlar Social)
• Integrated Services (e.g. Angvlar Forms, when embedded within third-party websites or applications)
• Devices (e.g. Angvlar SMS Devices)

Many of these services include interactive or streaming content. They are designed to function together seamlessly, allowing you to move efficiently from one feature or platform to another.

5.2 Ongoing Development and Improvement

We are committed to the continual development and improvement of our digital content, services, and goods. This may include:

• Creating and introducing new technologies, features, or tools;
• Enhancing or refining existing functionalities;
• Adjusting usage limits or service availability;
• Replacing, phasing out, or retiring older services.

Such modifications are made for legitimate and justifiable reasons, including:

• Keeping pace with technological developments;
• Responding to changes in user demand or engagement;
• Complying with updated licences, legal agreements, or third-party contracts;
• Preventing misuse, abuse, or security breaches;
• Meeting legal, regulatory, safety, or operational requirements.

Where relevant, we acknowledge distinctions made under applicable law between “digital content”, “services”, and “goods”, particularly in this section and in the Legal Guarantee section.

5.3 Legally Required Updates

We may implement mandatory updates to ensure that our digital content, services, or goods remain legally compliant, secure, and up to standard. These legally required updates may be introduced in response to:

• New or updated legislation or regulations;
• Identified safety or security risks;
• The need to maintain performance and quality expectations.

5.4 Fairness and Consideration of User Impact

Before making changes to, or discontinuing, any of our services, we carefully consider:

• Your reasonable expectations as a user;
• The potential impact on you and other users;
• The legal and operational necessity of the proposed changes.

We are committed to ensuring that all modifications are made transparently and for valid reasons.

5.5 Advance Notice of Material Changes

If any proposed change is likely to materially and adversely affect your access to, or use of, our services, or if we intend to discontinue a service entirely, we will provide reasonable advance notice by e-mail. This notice will include:

• A clear explanation of the planned changes;
• The date they are scheduled to take effect;
• Information on your right to terminate your contract with us if the changes will have more than a minor negative impact.

In urgent cases—such as where immediate action is necessary to prevent misuse, address security concerns, comply with legal obligations, or maintain system integrity—changes may be implemented without prior notice.

6. What we expect from you

6.1 Compliance with These Terms and Additional Service Terms

Your permission to access and use our Sites and Services is conditional upon your continued compliance with:

• These Terms and Conditions; and
• Any service-specific additional terms, which may include age restrictions or other usage requirements.

Although we grant you permission to use our Services, Angvlar retains full ownership of all intellectual property rights in the Services themselves.

6.2 Respect for Others and Responsible Conduct

We are committed to providing a secure, respectful, and lawful environment for all users. Accordingly, you agree to:

• Comply with all applicable laws and regulations, including (but not limited to):
  • Export control and sanctions laws;
  • Anti-human trafficking laws.
• Respect the rights of others, including privacy, intellectual property, and personal data rights.
• Refrain from any abusive, unlawful, or harmful behaviour towards others or yourself, including (but not limited to):
  • Misleading, defrauding, impersonating, defaming, bullying, harassing, or stalking others;
  • Encouraging, promoting, or threatening such behaviour.
• Avoid misuse of our Services, such as:
  • Unauthorised access or deceptive use of the Services;
  • Introducing malware or malicious code;
  • Spamming, hacking, or attempting to bypass security or technical safeguards.

Further conduct rules are detailed in our Acceptable Use Policy and other service-specific policies. If you observe any behaviour in breach of these rules, many of our Services include functionality to report abuse. Action on such reports will follow the procedure outlined in the Taking Action in Case of Problems section.

6.3 Your Content and Your Rights

Some Services allow you to upload, submit, store, send, receive, or share content (“Your Content”). You are under no obligation to provide content and may choose what to share.

If you do submit content, you confirm that:

The content complies with applicable laws and does not infringe the rights of others.

6.4 Ownership of Your Content

You retain all ownership and intellectual property rights in Your Content. For example:

• You own original content you create (e.g. reviews, videos, photos);
• You may share third-party content if you hold appropriate permission or a valid licence.

6.5 Grant of Licence to Angvlar

Where Your Content is protected by intellectual property rights, you grant Angvlar a worldwide, non-exclusive, royalty-free licence to use it solely for the purposes outlined below.

This Licence Covers:

• Content protected by intellectual property rights.

This Licence Does Not Cover:

• Publicly available factual information (e.g. business addresses or contact details);
• Feedback or suggestions for improvement (see the Service-Related Communications section).

6.6 Scope and Purpose of the Licence

The licence granted allows Angvlar to:

• Host, store, reproduce, distribute, and use Your Content (e.g. storing it across systems and enabling access across devices);
• Publish, display, or perform Your Content publicly (if you have made it available to others);
• Modify Your Content for functional purposes, including translation or formatting;
• Sublicense limited rights:
  • To other users (only where required for functionality — e.g. sharing a file or image);
  • To service providers or contractors under strict agreements aligned with these Terms.

Purpose:
This licence is granted strictly for:

• Operating and improving our Services, including:
  • Detecting spam, malware, or illegal content;
  • Analysing content to enhance performance, functionality, and personalisation;
• Promoting Angvlar’s Services, but only using content you have already made publicly available;
• Supporting the development of new technologies and offerings consistent with these Terms.

6.7 Duration of the Licence

This licence remains valid for as long as Your Content is protected by intellectual property law.

If you remove Your Content from our Services, we will cease to make it publicly available within a reasonable period, subject to the following exceptions:

• Previously shared content: If Your Content was already shared with others (e.g. a shared document or photo), it may remain accessible to those users or appear where they have saved or re-shared it.
• External indexing: If your content was indexed or cached by search engines or third-party systems, it may still appear in external search results beyond our control.

7. Using Angvlar Services

7.1 Your Angvlar Account

If you meet the applicable age requirements, you may create an Angvlar Account for your convenience. Certain services—such as Angvlar Analytics—require you to have an account in order to access or utilise them.

You are solely responsible for all activity conducted through your Angvlar Account. You agree to:

• Take reasonable steps to keep your account secure, including setting a strong password, using security questions where applicable, and enabling two-factor authentication (2FA);
• Regularly review and update your security credentials.

You further confirm that:

• All information you provide to us is true, accurate, current, and complete;
• You will promptly update your account details, including your contact information, if any changes occur.

Your account is personal to you. You must not:

• Change the account’s ownership without our prior written consent.
• Sell, transfer, or assign your account to any other person or entity;

7.2 Referrals and the Affiliate Programme

As part of our Affiliate Programme, you may refer new users to our Sites. You may be eligible to receive referral income for successful sign-ups or actions, as detailed in the Affiliate Programme Terms set out in a later section of this Agreement.

7.3 Using Services on Behalf of an Organisation

Our services may be used by legal entities such as businesses, charities, or educational institutions. If you are using our services on behalf of such an organisation, you represent and warrant that:

• An authorised representative of the organisation has accepted these Terms on its behalf prior to use;
• Your organisation may:
  • Assign an Angvlar Account to you;
  • Impose additional policies or restrictions governing your access;
  • Monitor, suspend, access, or delete your account in accordance with internal rules or contractual terms.

If you are based in the European Union, nothing in this section limits your statutory rights as a business user of online intermediation services under the EU Platform-to-Business Regulation (EU 2019/1150).

7.4 Service-Related Communications

We may send you communications directly related to the provision, maintenance, or improvement of our services. This may include security alerts, important notices, technical updates, or service announcements.

To learn more about how we communicate with you and handle your personal data, please review our Privacy Policy.

7.5 Feedback and Suggestions

If you voluntarily provide us with feedback, ideas, or suggestions for improving our services:

• You agree that we may use, implement, adapt, or act upon that feedback without any obligation to compensate you;
• You submit such feedback on a non-confidential basis and without any expectation of ownership or recognition.

8. Content in Angvlar Services

8.1 Your Content

Certain Services allow you to upload, post, publish, or otherwise make your content publicly available. For example, you may post original material on Angvlar Social or upload files through an Angvlar platform.

• For details regarding your intellectual property rights and how we use your content, refer to the Permission to Use Your Content section.
• To understand when and why we may remove content you have uploaded, please see the Removing Your Content section.

If you believe that another user has infringed your intellectual property rights, you may submit a formal notice to us. Upon review, we may take appropriate action, which could include:

• Removing or disabling access to the infringing content;
• Suspending or terminating accounts of repeat infringers, in accordance with applicable law.

8.2 Angvlar Content

Some content available through our Services is owned by Angvlar SRL or its affiliated entities. You may use Angvlar content only:

• As expressly permitted under these Terms or service-specific additional terms; and
• In compliance with applicable laws and regulations.

All intellectual property rights in Angvlar content are reserved. You must not:

• Remove, obscure, or modify any branding, trademarks, copyright notices, or legal disclaimers displayed in or associated with such content;
• Use Angvlar’s branding, trademarks, or logos without our prior written consent and full adherence to our Brand Guidelines.

For any request to use Angvlar’s intellectual property beyond what is explicitly permitted, please contact us directly in writing.

8.3 Third-Party Content

Our Services may display or provide access to content owned or provided by third parties. This may include:

• Business descriptions or images supplied by external vendors;
• Articles, posts, and media published by independent creators or institutions.

You may not reproduce, distribute, or make use of such third-party content unless:

• You have obtained explicit permission from the content owner; or
• You are permitted to do so under applicable law (e.g. under “fair dealing” or similar exceptions).

Any views, statements, or representations made in third-party content are those of the respective content providers and do not necessarily reflect the views or policies of Angvlar. We accept no liability for any third-party content accessible through our Services.

9. Software in Angvlar Services

Certain Angvlar Services include or require the use of downloadable software. Where applicable, we grant you a licence to use such software solely in connection with the Services and in accordance with these Terms and Conditions.

9.1 Licence Grant

The licence granted to you for the use of Angvlar software is:

• Worldwide – Valid and enforceable in all jurisdictions.
• Non-exclusive – We reserve the right to licence the software to others.
• Royalty-free – No monetary fees are required for this licence.
• Personal – Granted solely for your own individual or internal business use.
• Non-assignable – You may not assign, transfer, or sublicense this licence to any third party.

This licence is granted strictly for the purposes of accessing and using the Services and does not convey any ownership or intellectual property rights in the software.

9.2 Open-Source Software

Some Services may include or rely on third-party software made available under open-source licence terms.

• Where this is the case, the applicable open-source licence will be provided or made available to you.
• In the event of a conflict between these Terms and an open-source licence, the open-source licence shall take precedence only with respect to the software component it governs.
• You are encouraged to review all relevant open-source licences carefully.

9.3 Restrictions on Use

Unless expressly permitted by applicable law or with prior written consent from Angvlar, you must not:

• Copy, modify, adapt, translate, reverse-engineer, or create derivative works from any part of the software or Services;
• Distribute, sell, lease, sublicense, rent, or commercially exploit any part of the software or Services.

These restrictions apply not only to the software’s source or object code but also to its design, architecture, user interface, and operational features.

10. In Case of Problems or Disagreements

Both applicable law and these Terms provide you with:

• The right to expect a certain standard of service; and
• The right to seek remedies when things go wrong.

If you are a consumer, you retain all rights granted under applicable consumer protection laws, in addition to any further rights offered by these Terms or service-specific terms.

10.1 Legal Guarantee (EEA Consumers Only)

If you are a consumer based in the European Economic Area (EEA), the following statutory legal guarantees apply:

• Goods (e.g. devices): We are liable for any lack of conformity discovered within two years of delivery.
• One-off digital content or services: We are liable for non-conformity within two years of provision.
• Continuous digital content or services (e.g. Angvlar Analytics, Angvlar Conversions): We are liable for non-conformity at any time during the ongoing supply period.

National laws may provide longer guarantees. Nothing in these Terms affects your statutory rights. To make a legal guarantee claim, please contact us.

10.2 Liabilities

10.2.1 For All Users

We do not exclude or limit liability where such exclusion would be unlawful, including liability for:

• Fraud or fraudulent misrepresentation;
• Death or personal injury caused by negligence or wilful misconduct.

For all other matters, Angvlar’s liability is limited to breaches of these Terms or any applicable service-specific terms, subject to applicable law.

10.2.2 For Business Users and Organisations

If you are using the Services on behalf of a company, institution, or other organisation:

• To the extent permitted by law, you agree to indemnify Angvlar SRL, its directors, officers, employees, and contractors against any third-party claims (including claims brought by public authorities) arising from:
  • Your unlawful use of the Services; or
  • Your breach of these Terms or any applicable service-specific terms.

This indemnity includes all related losses, damages, fines, legal costs, and expenses.

If you benefit from legal exemptions (e.g. diplomatic immunity), those shall apply accordingly.

Angvlar is not liable for:

• Loss of profits, revenue, business opportunities, goodwill, or anticipated savings;
• Indirect or consequential losses;
• Punitive or exemplary damages.

Total liability: Our total aggregate liability under these Terms shall not exceed €25.00 (twenty-five euros).

10.3 Taking Action in Case of Problems

We may take appropriate enforcement action, including content removal, account suspension, or service access restrictions. Where reasonably possible, we will:

• Provide advance notice of any action being taken;
• Explain the reason for our action; and
• Offer an opportunity to remedy the issue.

We may forgo advance notice if doing so would:

• Cause harm or liability to others (including Angvlar);
• Breach the law or a court order;
• Compromise an investigation; or
• Undermine the security or integrity of our Services.

10.4 Removing Your Content

We reserve the right to remove or disable access to content where we reasonably believe it:

• Breaches these Terms, service-specific terms, or any policy;
• Violates applicable laws; or
• Poses a risk of harm to users, third parties, or Angvlar.

This includes, but is not limited to, content relating to:

• Child exploitation;
• Human trafficking or harassment;
• Terrorist activity;
• Intellectual property infringement.

10.5 Suspending or Terminating Access

We may suspend or permanently disable your access to the Services or delete your Angvlar Account if:

• You materially or repeatedly breach these Terms or other applicable terms/policies;
• You initiate a legal dispute against us;
• We are required to do so by law or court order;
• We reasonably believe your conduct is harmful (e.g. through hacking, phishing, harassment, spamming, or unauthorised scraping of content).

You may appeal a suspension or termination if you believe it was applied in error.

You are free to stop using our Services at any time. EEA-based consumers have the legal right to withdraw from these Terms within 14 days of acceptance.

We would welcome feedback should you choose to stop using our Services.

10.6 Account Limitation and Identity Verification

To protect against fraud and abuse, we reserve the right to request identity verification at any time. This may include:

• A valid government-issued ID;
• Verification of payment methods; or
• Other relevant information.

If you do not comply within a reasonable timeframe, we may suspend or terminate your account, including any related benefits or credits.

Any information provided will be processed in accordance with our Privacy Policy.

10.7 Handling Requests for Your Data

We access or disclose personal data (including communications) only in compliance with:

• The laws of Romania; and
• Applicable EU legislation.

All requests for data disclosure are subject to strict legal review in accordance with our internal policies. Please refer to our Privacy Policy for more information.

10.8 Dispute Resolution, Governing Law, and Jurisdiction

To contact us, please refer to our Contact Page.

All disputes, claims, or legal proceedings arising from or related to these Terms (including tort claims) shall be governed by the laws of Romania. The courts of Cluj-Napoca, Romania, shall have exclusive jurisdiction.

If you are an EEA-based consumer, you may contact us directly to resolve any dispute. The European Commission offers an Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/, but Angvlar is not obliged to participate in such platforms.

10.9 Compliance with Local Laws

Angvlar makes no representation that its Services or content are lawful or appropriate in all jurisdictions. Access from locations where the Services are illegal is prohibited.

If you access our Services from outside Romania, you are solely responsible for compliance with all applicable local laws, rules, and regulations.

11. About These Terms

11.1 Your Legal Rights

Nothing in these Terms and Conditions is intended to exclude, limit, or restrict any rights you are entitled to by law and which cannot be waived or altered by contract. These Terms supplement your statutory rights and do not override them.

11.2 The Nature of the Relationship

These Terms govern the legal relationship between you and Angvlar SRL. They:

• Do not confer any rights or obligations upon third parties, even if others benefit from your use of our services;
• Apply solely between you (as the user) and Angvlar.

11.3 Plain Language and Service Availability

We have used accessible language and practical examples to help explain these Terms. Please note:

• Not all services mentioned in these Terms may be available in your country or territory;
• Certain services may be restricted by local laws or regional availability.

11.4 Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable, the remaining provisions shall remain fully effective and enforceable.

11.5 No Waiver of Rights

If you breach these Terms or any related policies, and we do not immediately take action, this does not constitute a waiver of our rights. We may still enforce our rights at any time in the future.

11.6 Changes to These Terms and Additional Terms

We may update or amend these Terms and any relevant service-specific terms from time to time. Reasons for such updates may include, but are not limited to:

• Reflecting changes to our services, features, technologies, pricing, or business operations;
• Complying with applicable legal, regulatory, or safety obligations;
• Addressing misuse, abuse, or threats to service integrity.

Notice of Material Changes:
If material changes are made:

• We will provide you with reasonable advance notice and an opportunity to review the updated Terms, unless:
  • The change relates to the launch of a new service or feature; or
  • The change is required urgently (e.g., to comply with law or prevent abuse or harm).

If you disagree with the revised Terms, you are free to:

• Remove your content from the Services;
• Cease use of the Services; and
• Close your Angvlar Account, thereby ending your contractual relationship with us.

11.7 Availability of the Latest Version

The most current version of these Terms and any applicable service-specific additional terms will always be accessible via our website.

12. Instructions on Withdrawal for EEA-Based Consumers

If you are a consumer residing in the European Economic Area (EEA), you have the legal right to withdraw from this contract under the EU Consumer Rights Directive (Directive 2011/83/EU). The following instructions are based on the EU’s Model Instructions on Withdrawal.

12.1 Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire 14 days from the date on which the contract was concluded.

To exercise your right of withdrawal, you must inform us of your decision to withdraw by means of a clear and unequivocal statement (e.g. by e-mail).

You may contact us using the Contact Form.

You may—but are not obliged to—use the Model Withdrawal Form provided below.

To meet the withdrawal deadline, it is sufficient for you to send your withdrawal notice before the 14-day period expires.

12.2 Effects of Withdrawal

If you withdraw from this contract:

• We will reimburse all payments received from you, including standard delivery costs (where applicable);
• We are not obliged to reimburse additional costs arising from your choice of a delivery method that is more expensive than our standard option.

Reimbursement will be made without undue delay, and in any event, no later than 14 days from the date on which we were informed of your decision to withdraw.

We will reimburse you using the same payment method you used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

12.3 Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To:
Angvlar SRL
Via the Contact Form: https://www.angvlar.com/contact/

I hereby give notice that I withdraw from my contract of sale for the provision of the following service:
Service Ordered: [Insert description]
Ordered On: [Insert date]

Name of consumer: [Insert full name]
Address of consumer: [Insert full address]
Date: [Insert date]

To withdraw from these Terms, please follow the instructions above and contact us via the Contact Form.

13. How Angvlar Handles Government Requests for User Information

13.1 General Approach to Government Requests

From time to time, government authorities may request that Angvlar SRL disclose user information. We carefully evaluate each request to ensure that:

• It complies with applicable legal frameworks;
• It is lawful, specific, proportionate, and necessary;
• The request is limited to the information strictly required.

Where a request is overly broad, we will seek to narrow its scope. Where appropriate, we may object to disclosing any information if the request fails to meet legal standards.

13.2 Notifying Users of Government Requests

Where legally permitted, Angvlar will notify users when we receive a valid request for their information from a government agency. In particular:

• We will notify the affected user by e-mail prior to disclosure;
• If the account is organisation-managed, we will notify the administrator instead.

We will not provide notification if:

• We are legally prohibited from doing so (e.g. under a gag order or similar court-imposed restriction);
• The account has been compromised, hijacked, or disabled;
• An emergency situation exists, such as an imminent threat to life or child safety.

If a legal prohibition is lifted, we may provide delayed notice. Similarly, if an emergency passes, we may notify the user retrospectively.

13.3 Requests for Information Directed to Angvlar SRL

Angvlar SRL, registered in Romania, is the legal entity responsible for evaluating and responding to user data disclosure requests.

13.3.1 Requests from Romanian Authorities

For requests from Romanian public authorities, Angvlar SRL will:

• Assess the request under applicable Romanian law;
• Require a judicially authorised order for user information, where required by law.

13.3.2 Requests from Non-Romanian Authorities

When requests originate from outside Romania, Angvlar SRL will only disclose user information if all of the following conditions are met:

• Romanian Law – The disclosure is permitted under Romanian legislation.
• European Union Law – We comply with EU laws applicable in Romania, including the General Data Protection Regulation (GDPR).
• Law of the Requesting Country – We require that the authority follow the same legal procedures as if the request were made to a domestic provider.
• International Norms – We assess whether the request aligns with the Global Network Initiative’s Principles on Freedom of Expression and Privacy.
• Angvlar’s Internal Policies – All decisions are consistent with our:
  • Terms and Conditions
  • Privacy Policy
  • Acceptable Use Policy
  • Cookies Policy
  • Freedom of expression and user privacy guidelines

13.4 Requests for Information in Emergencies

If we reasonably believe that a disclosure is necessary to prevent serious harm or loss of life, we may respond to government agencies without a formal legal request. This includes:

• Threats to life or physical safety;
• Emergency cases such as bomb threats, kidnappings, school shootings, suicide risks, or missing persons.

These decisions are made only in exceptional circumstances and are subject to rigorous internal review. Any disclosure remains consistent with applicable law and our commitment to user privacy. suicide prevention, and missing person cases. We still consider these requests in light of applicable laws and our policies.

14. Headings

The headings used in these Terms and Conditions are for convenience only and shall have no effect on the interpretation, construction, or legal meaning of any provision contained herein.

15. Divestments

In the event that Angvlar SRL sells, transfers, or otherwise disposes of all or part of its business, you acknowledge and agree that:

• Your account information, personal data, and associated services may be transferred to the acquiring party as part of the transaction;
• The acquiring entity will assume all rights and obligations related to your use of the Services, subject to applicable data protection laws and contractual safeguards;
• Where required by law, or where there is a material change in how your data is handled, we will provide you with reasonable advance notice.

16. Successors and Assignment

You may not assign, transfer, or delegate this Agreement, or any of your rights or obligations under it, without the prior written consent of Angvlar SRL. Any attempt to do so without such consent shall be null, void, and of no legal effect.

Angvlar SRL may assign or transfer its rights and obligations under this Agreement without notice or consent, including in the context of:

• Corporate restructuring;
• Sale or transfer of assets;
• Engagement of subcontractors or agents to perform services on its behalf.

This Agreement shall be binding upon, and shall benefit, both parties and their respective successors and permitted assigns.

17. Indemnification

17.1 Your Indemnity Obligations

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Angvlar SRL, including its subsidiaries, directors, officers, employees, agents, and affiliates (collectively, the “Angvlar Group”) from and against any and all third-party:

• Claims, demands, actions, suits, or proceedings;
• Liabilities, losses, damages, fines, settlements, or penalties; and
• Related costs and expenses (including reasonable legal fees and litigation costs)

arising out of or relating to:

• Any breach by you of these Terms and Conditions or any applicable service-specific additional terms;
• Your use or misuse of the Services;
• Your violation of any applicable laws, regulations, or rules in connection with your use of the Services;
• Any representations or warranties made by you to any third party concerning the Services, Software, or Reports provided by Angvlar;
• Any third-party claims relating directly or indirectly to your use of the Services, Software, or Reports;
• Any failure by you to fulfil your privacy obligations to a third party;
• Any claims arising from acts or omissions of third parties connected to your use of the Services.

17.2 Defence and Cooperation

• Notification – Angvlar will provide you with prompt written notice of any claim, suit, or proceeding for which indemnification is sought.
• Cooperation – You agree to cooperate reasonably and in good faith with Angvlar in the defence of any such claim.
• Right to Defend – Angvlar reserves the right, at its own cost and discretion, to assume exclusive control of the defence and settlement of any matter subject to indemnification.

Your indemnity obligations shall survive the termination of these Terms and your use of the Services or closure of your Angvlar Account.

18. Third Parties

18.1 Acting on Behalf of a Third Party

If you use any Angvlar Service on behalf of a third party, or if a third party uses the Service through your account — whether or not expressly authorised by Angvlar — you represent and warrant that:

• You have full legal authority to bind the third party to all of your obligations under these Terms and Conditions;
• Angvlar may share with the third party any Customer Data specifically related to that party’s use of the Services or its associated properties;
• You will not disclose any of the third party’s Customer Data to another person or entity without that third party’s express consent.

18.2 Payment on Behalf of a Third Party

Payment for an Angvlar Service made by you on behalf of another individual or organisation does not, unless expressly agreed in writing by Angvlar, grant you:

• Any ownership rights over the service;
• Any access rights to the third party’s account or data; or
• Any control over how the Services are used by the third party.

19. Independent Contractor

Angvlar SRL and the Customer are independent contractors. Nothing in these Terms and Conditions shall be interpreted as creating a relationship of:

• Principal and agent;
• Partnership; or
• Joint venture

between the parties.

Neither party has, whether expressly or impliedly, any authority to:

• Enter into contracts;
• Make representations; or
• Bind or otherwise obligate the other party in any manner.

Each party acts solely in its own name, on its own behalf, and for its own benefit.

20. Disclaimer

To the fullest extent permitted by law, Angvlar SRL makes no warranties, express or implied, in relation to the Services. This includes, but is not limited to, implied warranties of:

• Merchantability;
• Fitness for a particular purpose; and
• Non-infringement.

Angvlar does not guarantee that the Services will be uninterrupted, error-free, or free from delays, delivery failures, data loss, or corruption.

Angvlar shall not be liable for any business losses, including but not limited to loss of profits, revenue, data, or goodwill, that may arise from the use of or inability to use the Services, regardless of the cause, even if advised of the possibility of such damages.

21. Force Majeure

Neither party shall be liable for any failure or delay in the performance of its obligations under these Terms and Conditions (excluding any payment obligations) where such failure or delay is due to circumstances beyond that party’s reasonable control. Such circumstances may include, but are not limited to:

• Fire or flood;
• Natural disasters or acts of God;
• Labour disputes or strikes;
• Accidents or equipment failure;
• Acts of war, terrorism, embargo, or civil unrest;
• Interruptions in transportation, power, or communication systems;
• Supply chain shortages or delays;
• Failure of a third party to perform any obligation necessary to enable the affected party to fulfil its own obligations.

The affected party shall make reasonable efforts to mitigate the effects of the force majeure event and to resume full performance as soon as reasonably practicable.

22. Payment & Billing

22.1 Payment Authorisation

By providing a credit card or any other accepted payment method, you represent and warrant that you are authorised to use the designated payment method. You authorise Angvlar SRL (or its appointed third-party payment processor) to charge your payment method for the full amount of your order, including:

• Applicable taxes;
• Shipping or delivery fees (where relevant).

If your payment method cannot be verified, is invalid, or otherwise unacceptable, we reserve the right to suspend or cancel your order. You are responsible for resolving any such issues to proceed.

22.1.1 Website Creation Projects – Milestone Payment Structure

For website creation or custom development projects, a milestone-based payment structure applies unless otherwise agreed in writing:

• 50% Advance Payment – Due upon contract signature or confirmed order, prior to project initiation.
• 25% Progress Payment – Due once significant, demonstrable progress has been made (e.g., layout design approved, major pages developed).
• 25% Final Payment – Due upon project completion, prior to delivery or public launch.

Work may be paused if a milestone payment is delayed. Full payment is required before any live deployment or transfer of ownership.

22.2 Order Acceptance & Rejection

We reserve the right to reject all or part of any order or return request and may refuse to fulfil an order where:

• Suspicious or fraudulent activity is detected;
• You reside in a prohibited jurisdiction;
• You attempt to purchase more than the maximum permitted quantity of a product or service.

22.3 Subscription Services

22.3.1 Continuous Subscriptions

If you purchase any Subscription Service, you agree that:

• Angvlar is authorised to charge your selected payment method monthly or annually (plus applicable taxes) for as long as your subscription remains active;
• Your subscription is continuous unless you cancel it, or the service is suspended, discontinued, or terminated under these Terms.

22.3.2 Billing

• Subscription fees may vary due to promotional offers, plan changes, or taxation;
• Your billing cycle is tied to the activation date of your subscription.

22.3.3 Cancellations & Refunds

• You may cancel a subscription at any time via your Angvlar Dashboard;
• Refunds are not offered once a service has been activated. Cancellation stops future charges but does not entitle you to a refund unless expressly stated.

22.3.4 Free Trials

• Free trials may be offered for limited periods;
• We have no obligation to notify you when a free trial ends and reserve the right to end or amend free trials at any time.

22.3.5 Pre-Paid Subscriptions

• Pre-paid subscriptions are subject to the same terms as regular subscriptions and may be bundled with purchases.

22.3.6 Price Changes

• If subscription pricing changes, you will receive advance notice. Continued use after notification constitutes acceptance of the new price.

22.4 Recurring Payments with Saved Card (BT iPay)

22.4.1 Consent to Recurring Payments

By saving your payment card, you consent to automatic recurring charges for active services. Payments are:

• Processed securely via BT iPay;
• Fully compliant with PSD2 and data security regulations.

22.4.2 Payment Timing

• Recurring payments are attempted three (3) days before the invoice due date to avoid service interruption.

22.4.3 Managing Recurring Payments

• You may disable recurring payments at any time from your client area;
• Disabling recurring billing does not cancel your service unless separately requested.

22.4.4 Refunds & Disputes

• Refunds are handled according to our Refund Policy;
• Disputes must be raised within 14 days of the charge.

22.4.5 Security & Compliance

• No card data is stored on Angvlar’s servers;
• All transactions are encrypted and secured.

22.5 Total Price & Pricing Mistakes

• Prices shown include VAT (where applicable) and may change at any time;
• Adding an item to your cart does not guarantee its price;
• In the event of a pricing mistake, we reserve the right to cancel your order.

22.6 Price Quotes Disclaimer

• Price quotes are non-binding and for informational purposes only;
• We cannot guarantee accuracy and accept no liability for reliance on such quotes.

22.7 Delivery

• Delivery dates are estimates only;
• If you do not receive your order, please contact us immediately.

22.8 Import & Export Compliance

You are responsible for compliance with all import and export laws relating to the items you purchase, including restrictions on destination and end-use.

22.9 Availability & Quantity Limits

• All goods, services, and platforms are offered subject to availability;
• Some products have quantity limits which we may enforce.

22.10 Buyer Representations

By purchasing from Angvlar, you confirm that:

• You have carefully considered the suitability of your chosen product or service;
• You may not cancel completed purchases unless allowed by law or our policies;
• Availability is not guaranteed.

22.11 Barter Arrangements

Barter transactions — defined as the exchange of goods or services without monetary payment — are only permitted under the following conditions and with the express written approval of Angvlar SRL’s Chief Executive Officer:

22.11.1 Eligibility and Approval

• All barter proposals must be submitted in writing and approved in advance by the CEO of Angvlar SRL;
• The proposed barter must deliver measurable value to Angvlar, such as marketing exposure, service access, or equivalent commercial benefit.

22.11.2 Conditions

• Barter deals must not involve cash or partial cash equivalents;
• Exchanges must occur at fair market value. If an imbalance exists, it must be documented and offset through supplementary value or services;
• Goods or services received in a barter must be:
  • Useful to Angvlar’s operations;
  • Consumable within the barter’s validity period;
  • Properly documented and registered for accounting and tax reporting.

22.11.3 Prohibited Barter Uses

• Personal gain by employees, contractors, or clients;
• Barter involving goods or services that cannot be legally or practically used by Angvlar;
• Unmonitored or expired-value barter exchanges;
• Tax evasion or attempts to obscure true transaction value.

22.11.4 Monitoring and Accounting

• All barter items must be recorded as if they were monetary transactions, using internal invoicing and fair market valuation;
• Expiration dates, contract terms, and execution milestones must be tracked by Angvlar’s designated financial administrator;
• Barter obligations must not override or impair the fulfilment of paying customer orders.

22.11.5 Taxes

• Barter transactions are subject to applicable VAT, income, or corporate tax obligations under Romanian law and EU directives;
• The tax liability must be assessed and settled in cash, where applicable.

22.11.6 Final Authority

Angvlar SRL reserves the sole right to approve, deny, revoke, or amend any barter arrangement, regardless of preliminary discussions or informal agreements.

22.12 Disputes

• You have 90 days to raise any billing dispute;
• Chargebacks may incur a €25.00 reactivation fee and account suspension.

22.13 Payment Delays & Late Fees

• Invoices are issued 14 days in advance of the due date;
• A €5.00 late fee applies from day 15 of non-payment;
• Daily late fees of 0.5% accrue thereafter;
• Service suspension occurs on day 4 of non-payment; termination on day 5.

22.14 Unpaid Invoices After Three Months

• Invoices unpaid for 3 months may be transferred to RedBill and subject to debt collection.

22.15 Added Funds

• All advance deposits and credits are non-refundable.

22.16 Refund Policy

• Refunds are only possible before service activation;
• Once a service is active, no refunds will be issued;
• Refund exceptions do not apply to non-reversible digital services as outlined in EU Directive 2011/83/EU.

22.17 Limitation of Liability

To the maximum extent permitted by law:

• Angvlar and its affiliates are not liable for any indirect, incidental, special, or consequential damages, including loss of data or profits;
• Angvlar’s total liability is capped at the amount paid by you under these Terms;
• This limitation is cumulative and shall not be increased by multiple claims.

Some limitations may not apply where prohibited by local law.

23. Support

23.1 Scope of Support

Support services are offered exclusively for issues relating to the malfunction, error, or unavailability of Angvlar services. Support does not include:

• Service configuration;
• Customisation requests;
• Adjustments to system settings beyond the standard scope of the service.

Support is provided free of charge only to:

• Customers with an active service;
• Customers with no overdue invoices for that specific service;
• Requests strictly limited to the service in question and within Angvlar’s reasonable level of knowledge.

23.2 Suspension or Termination of Support

Angvlar reserves the right to permanently discontinue support services in the following circumstances:

• Use of indecent, disrespectful, or abusive language or behaviour towards our support staff;
• Excessive or abusive use of support channels.

In such instances, Angvlar SRL further reserves the right to:

• Close the customer’s account, with or without prior notice;
• Refuse to provide further services or products.

23.3 Accessing Support

Support is available exclusively to paying customers during official working hours via:

• Support tickets, through the Angvlar Dashboard;
• E-mail;
• Telephone.

For customers who are hearing or speech impaired, support is also available via WhatsApp.

Security Verification:
When contacting support via telephone or WhatsApp, you must provide the One-Time Passcode (OTP) generated from the ‘CALL US’ section of your client account. Support agents will only disclose or discuss account information with the verified account holder, and only when contacted from a phone number associated with the customer’s Angvlar account. Any other contact attempts will be disregarded.

Non-customers may contact Angvlar only through the official Contact Form.

For the purpose of providing technical support, maintenance, and incident resolution, authorised personnel of Angvlar SRL may access user accounts, including by authenticating on behalf of the users, without knowing the users’ passwords.

23.4 Video Conferencing and Maintenance Support

Under specific circumstances, Angvlar may initiate:

• Video calls or screen-sharing sessions;
• Online conferences or Google Meet meetings;

for the purpose of:

• Discussing projects, tasks, or maintenance requirements;
• Demonstrating completed work.

By participating in such a meeting, you explicitly consent to:

• The recording of the session by Angvlar staff;
• The retention of the recording until the related project is concluded;
• Being subject to a paid maintenance plan if, during the meeting, you request live tutorials or real-time modifications.

23.5 Remote Support

Remote assistance is provided only via our official application available at:
https://www.angvlar.com/remote

Angvlar does not offer remote support through any other third-party platform or application.

24. Specific Terms

24.1 Covered Services

These Terms and Conditions apply to all platforms, websites, and services operated by Angvlar SRL, as listed below. For each service, additional service-specific terms and policies may apply. Together, the Angvlar Terms and Conditions, any applicable additional terms, and related policies govern our mutual rights, obligations, and expectations when you use these services.

This section applies exclusively to services governed by Angvlar’s general Terms and Conditions and does not include third-party tools or services not operated by Angvlar.

24.2 Evolving Services

We are constantly developing and launching new services and platforms. As a result, this list may be updated from time to time. We strive to ensure this section reflects our current offerings and aim to refresh it periodically. Your continued use of any listed service constitutes your acceptance of both the general Terms and any applicable additional terms or policies related to that service.

24.3 Angvlar Analytics

To use Angvlar Analytics, you must agree to the following legal agreements and policies:

• The Angvlar Terms and Conditions;
• The Acceptable Use Policy;
• The Copyright Policy; and
• These Angvlar Analytics Additional Terms and Conditions (“Angvlar Analytics Additional Terms”).

These documents (collectively referred to as the “Terms”) form a binding agreement between you and Angvlar SRL and govern your access to and use of Angvlar Analytics.

Please read each of these documents carefully. They outline:

• What you can expect from us; and
• What we expect from you when using Angvlar Analytics.

Although not part of these Terms, we also recommend reviewing:

• Our Privacy Policy; and
• Our Cookies Policy,

to better understand how you can manage, update, export, or delete your data and how cookies are used across Angvlar platforms.ad our Privacy Policy and the Cookies Policy to understand better how to update, manage, export, and delete your information.

24.4 Angvlar Dashboard

To use Angvlar Dashboard, you must accept:

• the Angvlar Terms and Conditions,
• the Acceptable Use Policy,
• the Copyright Policy, and
• these Angvlar Dashboard Additional Terms and Conditions (the “Angvlar Dashboard Additional Terms”).

Please read each of these documents carefully. Together, they form the “Terms”. These outline your rights and responsibilities when using our services.

We also encourage you to review our Privacy Policy and Cookies Policy to better understand how to manage, export, or delete your personal data.

24.4.1 Maintenance Conditions

“Maintenance” refers to services related to the upkeep, repair, improvement, or development of systems, software, or digital environments. This includes technical assistance and interventions as outlined below, and is limited by the inherent limitations of the system, theme, or software involved.

Maintenance is only available to customers with no overdue invoices.

Intervention Process: All maintenance begins with a system review. We attempt to update outdated systems, plugins, or software before addressing the client’s specific request. This default procedure ensures consistency and security.

24.4.1.1 Maintenance Service Costs

Type of Maintenance	Cost (Working Hours)	Cost (Outside Working Hours)
Standard Maintenance	€35.00/hour/agent	€60.00/hour/agent
Out-of-Scope Maintenance	€45.00/hour/agent	€70.00/hour/agent
Counselling / Training / Strategy / Tutorials	€100.00/hour	Not available

Note: All services are considered non-urgent by default. Urgent requests must be explicitly labelled as such to incur the appropriate after-hours rate.

Out-of-scope maintenance includes, but is not limited to:

• Communicating with third-party services on the client’s behalf
• Investigating third-party products
• Research assistance outside our contractual scope

We reserve the right to decline any request beyond our capabilities.

Responsibility Disclaimer: Clients are responsible for verifying completed work and promptly reporting any issues. Angvlar is not liable for losses arising from unreported or miscommunicated requests.ance not being adequately done (as requested) is the customer’s responsibility, and Angvlar cannot be held accountable for it.

24.4.1.2 Hosting Client Maintenance Discount

Clients using Angvlar Hosting services receive a 5% discount on standard maintenance rates.

This does not apply to out-of-scope or counselling services.

24.4.1.3 PREPAID Maintenance

Clients can pre-purchase hours under a Prepaid Maintenance package. When available, these may include limited-time discounts announced on the IT Dashboard.

• Prepaid hours cannot be used retroactively.
• Discounts are not guaranteed and may change at any time.

24.4.2 HOSTING PACKAGES

24.4.2.1 Manual Upgrades

Clients can manually upgrade hosting services from their client portal. Upon upgrade selection:

• The client agrees to pay the price difference for the remaining billing period or new selected term.
• Upgrades are instant upon payment.
• Manual upgrades are final and non-refundable.

24.4.2.2 Automatic Upgrades

When disk space exceeds your current plan:

• Your account is auto-upgraded to the next tier.
• An invoice is generated for the remaining billing term.
• Upgrades progress as follows: Starter (2GB) → Professional (6GB) → Business (12GB).
• Usage above 12GB enters metric billing at €1.00/GB/month.

The timing of auto-upgrades is at Angvlar’s sole discretion.

24.4.3 Transfers

Our Transfers Team may assist in migrating your services. This is a courtesy service and is subject to:

• Technical feasibility (some platforms are incompatible)
• Availability and queue

Transfers:

• Are free for 30 days from signup.
• Cost €30.00 after this period.

Angvlar assumes no liability for data loss during transfers. Customers are responsible for backups at all times.

24.4.4 Backup after service termination

Backups are created daily. Clients are responsible for downloading their backups. If not downloaded and the service is terminated:

• Backup retrieval within 7 days of the due date costs €15.00.

24.4.5 Coupons and promotions

Coupons are strictly limited to one (1) per order. Multiple coupon codes or vouchers may not be combined or used in conjunction with each other, nor with any other ongoing promotional offers, unless expressly stated otherwise in writing by Angvlar.

We reserve the right to modify, deactivate, or cancel any coupon or promotional campaign at any time, with or without notice, and without the obligation to provide justification.

Angvlar also retains the absolute right to refuse the application of a specific coupon code if we suspect misuse, abuse, fraud, or other behaviour deemed inappropriate or contrary to the intended purpose of the promotion.

Coupons may not apply to all products or services. Their validity is restricted to the specific items or categories outlined in the associated promotional campaign. It is the Customer’s responsibility to review the terms and conditions of each campaign to determine eligibility.

In the event of a cancelled or refused promotion, Angvlar shall not be liable for any inconvenience, loss of anticipated savings, or any indirect or consequential damages.

24.4.6 Affiliate Program Agreement

24.4.6.1 Enrolment in the Affiliate Programme

To participate in the Angvlar Affiliate Programme, you must submit a completed application via the official sign-up form on the Angvlar Dashboard website. All applications are reviewed, and Angvlar reserves the right to approve or reject any application at its sole discretion, without obligation to provide a reason.

24.4.6.2 Responsibilities of the Affiliate

By joining the Affiliate Programme, you agree to:

• Provide accurate, complete, and up-to-date account details, including but not limited to contact information, payment details, tax documentation, all domain names and URLs promoting Angvlar, traffic sources, and promotional strategies. You must update this information as required.
• Act in good faith and refer only legitimate customers with valid contact details, active accounts, and no high-risk indicators. Referred customers must remain in good standing and must not breach the Angvlar Terms and Conditions.
• Avoid any actions or recommendations that may result in reputational or financial loss to Angvlar.
• Refrain from using marketing techniques that may attract fraudulent or low-quality referrals.
• Use only Angvlar-approved promotional materials as provided within your Affiliate Dashboard.
• Not alter or manipulate any banners, graphics, icons, or copyrighted materials from Angvlar without prior written consent.
• Not engage in self-referrals, including placing orders through your own affiliate link or using matching IP addresses or VPNs for commissions.
• Avoid black hat SEO practices, spam techniques, or link manipulation.
• Comply with all applicable laws, rules, and regulations.
• Uphold Angvlar’s brand integrity, confidentiality, and reputation.
• Refrain from promoting hate, violence, discrimination, or otherwise unethical conduct.

Violation of any of the above may result in suspension, termination, or forfeiture of commissions, at Angvlar’s sole discretion.

24.4.6.3 Advertising Restrictions

The following activities are strictly prohibited and may result in immediate termination:

• Use of unsolicited email, forum spam, message board posting, or other unauthorised distribution.
• Bidding on Angvlar-related keywords (including misspellings) in search engines, without express approval.
• Use of copyright-infringing, duplicated, or generic content.
• Traffic generation through click exchanges, incentivised clicks, PPV, pop-ups/unders, or banner exchanges.
• Offering rebates, discounts, cashbacks, or other monetary incentives without authorisation.
• Using Angvlar trademarks, branding, or promotional content in any way that damages our reputation.
• Use of iframes, cloaking, masking, or any method that inserts affiliate cookies without genuine user interaction.
• Operating on domains or platforms not disclosed in your Affiliate Profile.
• Hosting offensive, unlawful, pornographic, or otherwise objectionable content.
• Registering domains or services using “Angvlar” or confusingly similar names without written permission.
• Misuse of third-party trademarks or keywords in violation of trademark law.

Angvlar reserves the right to determine, in its sole judgment, whether your methods are acceptable.

24.4.6.4 Tracking and Cookies

Affiliate referrals are tracked through browser cookies placed when a user clicks your affiliate link. Cookies are valid for thirty (30) days unless overwritten or deleted by the user. Angvlar is not responsible for tracking loss due to cookie deletion, browser settings, or third-party interference.

24.4.6.5 Commission Structure

• Affiliates earn 5% commission per qualifying sale, capped at €100.00 per sale.
• Commissions are calculated on eligible services only. Domains, taxes, added services (e.g., data protection), and fees are excluded.
• Angvlar reserves the right to modify commission rates and calculation methods at any time.
• If you dispute a commission, you must submit a support request within 30 days of the transaction date. Failure to do so will be deemed an irrevocable acceptance.
• Cancelled or refunded purchases will not qualify for commissions.
• We may withhold commissions for up to 180 days to investigate fraud, suspicious behaviour, or policy breaches.
• Unclaimed commissions older than one (1) year will expire and be removed from your balance.

24.4.6.6 Invoicing and Withdrawals

• Commissions are visible monthly in your Affiliate Area.
• Minimum withdrawal amount is €10.00.
• By default, commission balances are credited to your Angvlar Dashboard account for future purchases.
• To receive payouts via Wire Transfer, you must sign a Commission Agreement and submit your banking details. Payments typically take 3–5 business days to process.

24.4.6.7 Relationship of the Parties

This Agreement does not create a partnership, employment, joint venture, or agency relationship between you and Angvlar. You have no authority to represent, bind, or make statements on behalf of Angvlar.

24.4.6.8 Termination of Affiliate Account

You may request termination of your affiliate account at any time by contacting Angvlar support. We reserve the right to:

• Terminate your account with seven (7) days’ notice, without reason.
• Terminate immediately for any violation of this Agreement or the general Terms and Conditions.

After termination:

• No further tracking or commission will apply.
• Affiliates with no activity for six (6) months will be marked dormant.
• Due commissions may be paid after any applicable review/holding period.
• No payment will be due if termination is due to breach, and an administrative fee of €50.00 may be charged.
• You must remove all Angvlar-related content (trademarks, logos, slogans, links) within three (3) business days.
• You must not use our intellectual property or damage our reputation post-termination.

24.4.6.9 Confidentiality

Both parties may receive confidential information. You agree to:

• Keep such information secure and not disclose it to any third party.
• Only use confidential information for obligations under this Agreement.
• Limit internal disclosure to necessary personnel only.
• Notify Angvlar if required to disclose confidential data by law and assist (where possible) in opposing such disclosure.

This duty does not apply to information already known, publicly available without breach, or lawfully received from another source.

24.4.7 Hosting a store with us

If you choose to use Angvlar to host your e-commerce store (the “Store”) for the purpose of selling any of your goods and/or services (collectively, the “Store Content”), you acknowledge and agree to the following:

24.4.7.1 Responsibility for Store Content and Activities

You are solely and fully responsible for:

• all Store Content uploaded, published, sold or distributed through your Store;
• the operation of the Store, including the execution of any transactions, offers, promotions or services therein;
• any interaction with Store visitors, customers or third parties;
• the accuracy, legality, and appropriateness of your Store Content.

You warrant and represent that:

• (a) you hold all rights, licences, permissions, and authorities necessary to use, display, publish, and sell the Store Content; and
• (b) the Store Content does not infringe any third-party intellectual property rights, privacy rights, or any applicable law.

Angvlar expressly disclaims any and all liability arising from your Store Content or Store activities.

24.4.7.2 Monitoring and Enforcement

While Angvlar is not obligated to monitor any Store or Store Content, you acknowledge and agree that we reserve the right, at our sole discretion and without notice, to:

• review or monitor your Store;
• remove or disable access to all or part of the Store Content;
• suspend or permanently disable the Store and/or Services connected to it, without refund of any fees paid in advance.

Angvlar accepts no liability for any such actions taken, including but not limited to loss of revenue, customers, content, goodwill, or other consequences arising from the suspension or termination of your Store.

24.4.7.3 Legal Compliance and Operational Responsibilities

You accept full responsibility for compliance with all applicable legal, financial, operational, and customer service obligations related to the Store, including but not limited to:

• Legal and regulatory compliance: Ensuring that your Store complies with all applicable national, EU, and international laws, including but not limited to consumer protection laws, e-commerce legislation, intellectual property rights, and data privacy regulations (such as GDPR).
• Tax obligations: Proper calculation, display, collection, remittance, and reporting of all applicable local, national or international taxes, duties, or other levies associated with Store sales or services.
• Customer service: Handling of customer inquiries, complaints, disputes, warranty claims, returns, cancellations, and related matters.
• Order fulfilment and logistics: Timely and accurate delivery of products and/or services, order tracking, packaging, and post-sale support.
• Transparency: Clearly displaying and maintaining all required customer-facing documents and policies, including but not limited to terms and conditions, privacy policy, cookie policy, refund policy, and any warranties or disclaimers.

24.4.7.4 Acceptable Use and Suspension

Your Store and Store Content are subject to Angvlar’s Acceptable Use Policy. In the event of a breach of that policy, or if your Store Content is deemed to violate any applicable law, infringe any third-party rights, or otherwise pose a risk to Angvlar or its users, we may, without prior notice:

• restrict, suspend or terminate access to your Store;
• delete, block or restrict specific content;
• suspend or revoke any Services connected to your Store.

Angvlar shall not be liable for any damages or loss resulting from such enforcement actions, including without limitation loss of data, customers, revenue, profits, or business opportunities, unless prohibited by applicable law.

24.4.8 Domains

24.4.8.1 General Provisions

The registration, renewal, transfer, and management of domain names provided through Angvlar are subject to applicable national and international legislation, including ICANN policies and relevant local registry rules.

By using our domain services, you agree to complete the registration form with accurate, truthful, and up-to-date information. You represent and warrant that the data you submit is correct and corresponds to reality. Angvlar shall not be held liable for any damages or losses resulting from inaccurate, incomplete, or false information provided by the customer during domain registration or management.

Domain names are allocated on a “first come, first served” basis. Angvlar does not guarantee the availability of a domain name and accepts no liability for unsuccessful registration or renewal attempts.

24.4.8.2 Grounds for Domain Application Rejection

A domain name application may be rejected for any of the following reasons:

• The application form is incomplete;
• The data submitted is false, inaccurate, or misleading;
• The requested domain name exceeds 63 characters;
• The domain name contains characters other than alphanumeric characters and hyphens (-);
• The domain name begins or ends with a hyphen;
• The domain name is identical to one already registered;
• The domain name matches a previously submitted, valid application;
• The domain name is considered offensive, vulgar, obscene, defamatory, or pornographic;
• The domain name contradicts public order, good morals, or legal standards;
• The domain name is deemed confusing, deceptive, or misleading;
• The domain name refers to well-known public figures or protected names;
• The domain name includes “angvlar”, “ang”, “angv”, “ava”, or any derivative or confusingly similar terms reserved for internal use;
• The domain name may infringe upon trademark rights or the rights of third parties.

24.4.8.3 Designated Agent Clause

By agreeing to these Terms, you expressly appoint Angvlar SRL as your Designated Agent pursuant to the Inter-Registrar Transfer Policy (IRTP).

As your Designated Agent, Angvlar SRL is authorised to act on your behalf in all matters concerning domain name transfers, contact information changes, and other procedures governed by the IRTP. You acknowledge and agree that this authorisation includes the right to approve or initiate changes to the domain name’s registrant data without requiring further direct confirmation from you.

24.4.8.4 Billing and Lifecycle Policy

24.4.8.4.1 Due Date and Expiry

The due date for a domain name represents the final day on which payment for renewal may be made at the standard renewal rate. It is also the last day during which the domain remains active and operational.

The expiry date occurs one (1) calendar day after the due date. Upon expiry, the domain may be suspended or removed from the active DNS zone, and late fees will begin to apply.

24.4.8.4.2 Redemption Period

Should a domain not be renewed by the expiry date, it will enter a Redemption Grace Period specific to each TLD. During this time:

• The domain may be auctioned by the registry;
• The registrant may recover the domain only by paying both the standard renewal fee and an additional redemption fee, along with any Payment Delay Late Fees as per Section 22;
• If the domain is not recovered during this period, it will enter a Pending Delete stage, after which it becomes publicly available for registration.

24.4.8.4.3 Redemption Periods and Fees

Top-Level Domain (TLD)	Redemption Period (Days)	Redemption Fee (EUR)
.COM	30	€79.99
.RO	90	€19.99
.NET	30	€79.99
.EU	40	€39.99
.ORG	30	€79.99
.BIZ	30	€79.99
.NGO	30	€189.99
.WINE	30	€149.99
.TV	30	€99.99

Redemption fees are non-refundable and apply in addition to all other standard renewal or administrative fees.

24.4.9 Reseller Terms and Client Responsibility

24.4.9.1 General Obligations

All resellers participating in the Angvlar Reseller Programme shall ensure that each of their end clients complies in full with these Terms and Conditions, as well as with all applicable laws, regulations, and supplementary policies issued by Angvlar.

Resellers bear full responsibility for:

• the content stored, hosted, or transmitted by their clients;
• all activity conducted through their reseller accounts; and
• any misuse or breach of these Terms and Conditions by their clients, including but not limited to violations of the Acceptable Use Policy or local/international laws.

Angvlar reserves the right to hold the reseller fully accountable for any such breach or misconduct by their clients.

24.4.9.2 Client Support Responsibility

Angvlar does not provide direct support to clients of resellers under any circumstances.

The reseller is solely responsible for:

• first-line technical support;
• billing enquiries;
• user account management; and
• dispute resolution for their clients.

In the event that a reseller’s client contacts Angvlar directly for support, Angvlar reserves the right to:

• place the respective client’s account on hold;
• suspend services temporarily;
• or deny support altogether until the reseller resumes full responsibility for handling the issue.

To preserve service integrity and client privacy, only the reseller may submit support requests to Angvlar on behalf of their clients.

24.4.9.3 Indemnification

The reseller acknowledges and agrees that Angvlar shall not be held liable for the actions or omissions of any reseller or their clients.

The reseller hereby agrees to indemnify, defend, and hold harmless Angvlar, its directors, officers, employees, agents, and affiliates, from and against any and all claims, liabilities, losses, damages, costs, or expenses (including legal fees) arising from:

• any breach of this Agreement by the reseller or their clients;
• any claim made by a third party or end user concerning the use of services provided by the reseller; or
• any unauthorised, unlawful, or negligent act or omission by the reseller or their clients.

24.4.9.4 Reseller Programme Modifications

Angvlar reserves the right to revise, suspend, or terminate the Reseller Programme at any time, without prior notice.

Any such changes shall take effect:

• immediately upon publication on the Angvlar website; or
• from any future effective date explicitly stated in the update.

It is the reseller’s responsibility to monitor any such changes and ensure compliance.

24.4.9.5 Billing and Technical Obligations

Resellers are independently responsible for managing billing, invoicing, payment collection, and account support for each user or client signed up through their reseller account.

Angvlar assumes no liability or responsibility for:

• customer payments made directly to the reseller;
• service level disputes;
• or any business arrangement entered into between the reseller and its clients.

24.4.10 Shared (non-reseller accounts)

24.4.10.1 Restriction on Commercial Use

Customers holding shared (non-reseller) hosting accounts are strictly prohibited from reselling, sub-licensing, or otherwise distributing hosting services to third parties under any circumstance.

This includes, but is not limited to:

• providing website or email hosting to clients or third parties;
• allowing unauthorised users to access or manage separate websites under the same account;
• offering “free hosting” services using shared hosting resources.

Shared accounts are intended for personal, business, or organisational use by the account holder only, and must not be used to serve multiple independent entities.

24.4.10.2 Requirement for Reseller Account

If you wish to provide hosting services to others—whether paid or free—you are required to purchase and use a dedicated Reseller Account.

Angvlar reserves the right, at its sole discretion, to:

• suspend or terminate any shared hosting account found to be in violation of this clause;
• require the account holder to upgrade to a Reseller or other appropriate service plan;
• and recover from the user any damages or administrative fees incurred as a result of such misuse.

24.4.11 Anti-Flood Protection

24.4.11.1 General Provision

Angvlar utilises advanced flood protection systems to mitigate the effects of Distributed Denial of Service (DDoS) attacks and similar network-based threats. These systems include specially configured hardware and software designed to detect, filter, and minimise the impact of such attacks.

24.4.11.2 Detection and Filtering

Upon detection of abnormal or malicious traffic patterns consistent with a DDoS or similar attack, Angvlar’s flood protection equipment may:

• Automatically trigger traffic filtering and mitigation protocols;
• Limit or drop inbound traffic identified as potentially harmful;
• Redirect traffic through scrubbing centres or mitigation channels.

While these measures are designed to protect the integrity of the network and hosted services, some legitimate requests may be unintentionally filtered, which could cause temporary latency, reduced performance, or limited accessibility to affected services.

24.4.11.3 Disclaimer on Service Availability

Downtime or service interruptions caused by the activation of DDoS or flood mitigation systems shall not be considered service unavailability and will not be counted towards any uptime guarantees or Service Level Agreements (SLAs), unless explicitly stated otherwise in a separate agreement.

24.4.11.4 Right to Suspend or Terminate

Angvlar reserves the right, at its sole discretion and without prior notice, to immediately suspend or terminate services that become the target of repeated or high-intensity attacks where:

• The stability or security of the network is at risk;
• The attack significantly affects other users;
• Mitigation becomes resource-prohibitive or infeasible.

In such cases, Angvlar may also block access to the affected IP addresses or subnets until the issue is resolved. Restoration of services may require additional conditions or migration to a more resilient infrastructure.

24.4.12 Mailing and Anti-Spam Policy

24.4.12.1 General Compliance with Legislation

In accordance with applicable laws, including but not limited to European legislation on electronic communications and GDPR, it is strictly prohibited to send commercial communications via e-mail unless the recipient has explicitly consented in advance to receive such messages. Consent must be demonstrable, revocable at any time, and obtained through lawful means.

24.4.12.2 Usage Restrictions

To maintain service integrity and prevent abuse, Angvlar enforces an e-mail sending limit of 250 e-mails per hour per hosting account. This limit is designed to reduce the risk of spam (unsolicited commercial e-mail) and blocklisting of Angvlar infrastructure.

Angvlar reserves the right to suspend or terminate any account, with or without notice, that engages in mailing practices which violate this limit or which trigger reputational harm, spam complaints, or technical disruption to the Angvlar network.

24.4.12.3 Prohibited E-mail Practices

The following practices are strictly forbidden when sending, transmitting, handling or delivering e-mail messages using Angvlar services:

• Sending unsolicited commercial e-mails (SPAM) in violation of any applicable law;
• Sending to invalid, outdated, or fabricated addresses;
• Sending to lists generating high SPAM complaint rates or causing blacklisting of IP addresses or domains;
• Using non-existent, misleading, forged or spoofed domain names or e-mail addresses;
• Concealing or manipulating the origin or routing information of messages;
• Using misleading or deceptive e-mail headers, subject lines, or reply-to addresses;
• Using a third party’s domain name or brand without prior consent;
• Including false, deceptive, fraudulent, or confusing content;
• Distributing malicious software, viruses, Trojans, spyware or other harmful applications;
• Sending messages containing material that infringes copyright, trademarks, or other intellectual property rights;
• Distributing content involving nudity, child pornography, or sexually explicit material without full legal compliance;
• Promoting pirated software or services that facilitate piracy or circumvention of licensing;
• Including any form of threatening, abusive, harassing, defamatory, or slanderous content;
• Promoting or distributing content that encourages xenophobia, racism, hate speech, or violence;
• Publishing insulting, denigrating, or false accusations;
• Violating privacy, image rights, or the legal rights of third parties;
• Transmitting vulgar, obscene, indecent, illegal, or otherwise objectionable content.

24.4.12.4 Enforcement

Angvlar reserves the right, at its sole discretion, to:

• Investigate suspected violations;
• Suspend, terminate, or throttle accounts or services involved in prohibited mailing activity;
• Report egregious violations to appropriate legal or regulatory authorities;
• Cooperate with third-party organisations (including blacklist operators, ISPs, and data protection authorities) to maintain compliance and protect recipients.

Users found in violation of this policy may also be held liable for any damages, legal costs, and reputational harm incurred by Angvlar.

24.4.13 EMAIL VERIFICATION SERVICE

24.4.13.1 Purpose of the Service

The Angvlar Email Verification Service is intended to assist customers in assessing the legitimacy, origin, and safety of received e-mail messages. Customers may forward any suspicious or questionable e-mails to [email protected], after which Angvlar personnel shall assess the e-mail’s legitimacy and provide feedback based on their findings.

The purpose of this service is to support security awareness and help users avoid phishing, social engineering, malware, fraud, and other forms of digital exploitation.

24.4.13.2 Conditions of Use

By using this Service, the customer acknowledges and agrees that:

• Angvlar will evaluate forwarded e-mails based on available technical and analytical data, combined with professional judgment.
• Feedback is provided in a reasonable time frame, depending on the complexity of the verification request and the current queue of pending verifications.
• Angvlar retains sole discretion to determine the category of each e-mail and the corresponding fee, if applicable (as outlined below).

24.4.13.3 Disclaimer of Warranties

The Email Verification Service is offered “as is” and “as available” without warranties of any kind, either express or implied. To the fullest extent permissible under applicable law:

• Angvlar makes no guarantee regarding the accuracy, reliability, completeness, or security of the assessment provided.
• Angvlar does not warrant that the Service will be uninterrupted, error-free, or that it will always identify all risks, fraud attempts, or malicious content.

24.4.13.4 Limitation of Liability

To the extent permitted by applicable law, Angvlar SRL shall not be held liable for any damages, including but not limited to direct, indirect, incidental, special, punitive, or consequential damages, arising from or related to the use of the Email Verification Service.

Customers use the Service at their own discretion and assume full responsibility for any actions taken based on the recommendations or feedback received.

24.4.13.5 Privacy and Confidentiality

All e-mails received through this service are handled with the highest standard of care and confidentiality, in accordance with our Privacy Policy. The content of the e-mails is not stored longer than necessary for verification and will not be shared with third parties unless required by law or with the customer’s explicit consent.

24.4.13.6 Pricing and Classification

Email verifications regarding messages that appear to originate from Angvlar or reference Angvlar-related services are free of charge.

For other emails, the following pricing structure applies:

Email Type	Description	Fee (EUR)
Low-value e-mails	Basic text, non-interactive messages, no links or suspicious headers	€0.25
High-maintenance e-mails	Contain links, require header investigation, info update suggestions	€0.50
Sensitive or complex e-mails	Contain sensitive data, require detailed manual handling or warnings	€5.00

Angvlar will categorise each email based on its characteristics and charge the corresponding verification fee. An invoice or summary of charges may be issued to the customer upon request or at the end of the billing cycle.

24.5 Angvlar Drive

To use Angvlar Drive, you must agree to the following legal documents:

• The Angvlar Terms and Conditions;
• The Acceptable Use Policy; and
• These Angvlar Drive Additional Terms and Conditions (“Angvlar Drive Additional Terms”).

Together, these documents are referred to as the “Terms“. Please read them carefully, as they govern your access to and use of Angvlar Drive, outlining both your rights and responsibilities and what you can expect from us in return.

While not formally part of the Terms, we also recommend reviewing the Privacy Policy to better understand how to manage, export, and delete your information, and how we handle your data more broadly.

24.5.1 Your Content

Angvlar Drive allows you to upload, submit, store, send, and receive content. As stated in the Angvlar Terms and Conditions, your content remains yours. We do not claim ownership of any files, text, data, or other material you upload, store, or share using Angvlar Drive.

However, you grant Angvlar a limited-purpose licence to use your content solely for the purpose of operating, improving, and delivering the Drive service. This includes enabling features such as sharing a file, syncing across devices, or restoring deleted items.

24.5.2 Ownership and Control

The “owner” of content is the user who uploads it. This user controls the content and its permissions.

Sharing settings allow you to:

• Control who can view, comment on, or edit your files;
• Share or transfer ownership of files and folders to other users;
• Decide when and how content is visible to others.

Files stored in shared folders or drives may inherit sharing or ownership settings from those locations. Files you store in your personal drive remain private by default unless you take action to share them.

24.5.3 Content Privacy

We do not:

• Share your files or data with third parties except as described in our Privacy Policy;
• Use your content for any marketing or promotional purpose.

We may, however, review content when necessary to:

• Comply with legal obligations;
• Enforce our Acceptable Use Policy;
• Prevent abuse or security risks.

Such reviews are conducted with strict confidentiality and only when legally permitted or required.

24.6 Angvlar Newsletter

To use Angvlar Newsletter, you must accept:

• The Angvlar Terms and Conditions,
• The Acceptable Use Policy,
• The Copyright Policy,
• These Angvlar Newsletter Additional Terms and Conditions.

Together, these documents form the Terms governing your use of the Newsletter service. Please read them carefully.

24.6.1 General Usage Rules

By agreeing to use the Angvlar Newsletter service, you represent and warrant that:

• You will not send unsolicited email (“spam”);
• You will not use purchased, rented, or third-party lists of email addresses;
• You will comply with the Acceptable Use Policy;
• If using our API, you will also comply with the API Use Policy.

24.6.2 Prohibited Content and Conduct

Angvlar strictly prohibits:

• Hateful Content – Any content that could reasonably be perceived to incite hatred, harassment, intimidation, abuse, or discrimination based on protected characteristics (including race, religion, gender identity, orientation, age, disability, or immigration status);
• Threats of Physical Harm – Any material that could reasonably be viewed as threatening, inciting, or advocating violence;
• False or Misleading Content – Any materially inaccurate or misleading information that may deceive or confuse others about important topics.

Accounts may be suspended or terminated if:

• You or your organisation have publicly expressed, supported, or acted in accordance with the above content types;
• You distribute content that we determine violates these Terms, in our sole discretion.

24.6.3 Abuse of Resources

• You may only use Angvlar’s bandwidth for your content and campaigns;
• Hosting of unrelated content or hotlinking from external sources is prohibited;
• Angvlar reserves the right to throttle or restrict access to its API or services at any time, at its sole discretion.

Unused resources (e.g. monthly or annual email sends) do not carry forward.

24.6.4 Legal Compliance

You are solely responsible for ensuring that your use of the service complies with:

• Data Protection Laws, as defined in our Privacy Policy;
• Romanian and international export controls and sanctions laws;
• Local, regional, and international regulations applicable to email marketing and data processing.

You represent and warrant that:

• You have obtained valid consent for collecting and storing personal data, particularly when data relates to minors;
• You will post and maintain a publicly accessible privacy notice explaining your use of Angvlar services and referencing our Privacy Policy;
• You have all required permissions and consents to legally transfer and process data through Angvlar;
• You comply with all requirements related to cookies and tracking (e.g. pixels, beacons) as detailed in our Cookies Policy.

24.6.5 Data Subject Rights and EU Law

If you are subject to EU Data Protection Law:

• You agree that Angvlar may, at its discretion, respond to Data Subject Access Requests from your contacts;
• You and Angvlar will both comply with the terms of the Privacy Policy, which governs how content is processed on your behalf;
• Angvlar acts as a processor on your behalf and you as the controller for purposes of EU law, as further defined in the Privacy Policy.

24.6.6 Reporting Abuse

To report abuse, spam, or suspected violations of these terms:

For copyright concerns, contact us using the method outlined in our Copyright Policy. Protection Law, or we may direct any such contacts to you so that you can respond to the request accordingly.

Use the official Abuse Form linked in every email sent via Angvlar Newsletter (each campaign includes a unique tracking ID);

24.7 Angvlar PUSH

To use Angvlar PUSH, you must accept:

• The Angvlar Terms and Conditions,
• The Acceptable Use Policy,
• The Copyright Policy,
• These Angvlar PUSH Additional Terms and Conditions.

Collectively, these documents are referred to as the Terms and govern your use of the Angvlar PUSH service.

24.7.1 General Usage Obligations

By using Angvlar PUSH, you agree to:

• Refrain from sending unsolicited or unauthorised messages (“spam”);
• Avoid using purchased, rented, or third-party contact lists;
• Comply with our Acceptable Use Policy;
• Comply with our API Use Policy, if applicable.

24.7.2 Prohibited Content and Conduct

You may not send, upload, or distribute any content that:

• Threatens Physical Harm – Any material that, in our sole discretion, may reasonably be perceived to threaten or incite violence;
• Constitutes Hateful Content – Content that may reasonably be seen to promote harm, harassment, abuse, intimidation, or discrimination against any group or individual based on characteristics such as race, ethnicity, religion, gender, orientation, age, disability, disease, or immigration status;
• Is materially false, misleading, or deceptive in a way that could cause confusion about significant matters.

Angvlar reserves the right to suspend or terminate your account if:

• You, or your organisation, have expressed support for or publicly advocated the above content types;
• You are affiliated with a group that is reasonably perceived to promote or condone such content;
• You have, through conduct or association, supported or facilitated such actions.

24.7.3 Fair Use and Resource Limits

• Any unused resource quotas (e.g., notifications) do not carry forward into future billing periods.
• You may only use Angvlar’s bandwidth and infrastructure for content and campaigns legitimately sent through the service.
• Hosting unrelated third-party files or hotlinking is strictly prohibited.
• Angvlar reserves the right to throttle your delivery rate or restrict API access at its sole discretion to prevent abuse.

24.7.4 Compliance and Legal Responsibilities

You are solely responsible for ensuring your compliance with:

• All Data Protection Laws, as defined in our Privacy Policy;
• Romanian export control and sanctions regulations;
• Any local or international marketing, privacy, or consumer protection laws applicable to your campaigns.

You represent and warrant that:

• If collecting personal information from minors, you have obtained valid, lawful consent under applicable laws;
• You maintain a publicly accessible privacy notice explaining how you use Angvlar services and referencing our Privacy Policy;
• You have all necessary consents to legally collect, process, transfer, and share data with Angvlar;
• You comply with cookie and tracking technology laws, including proper deployment notices and user consents as required by the Cookies Policy;
• You will not engage in illegal or discriminatory activities while using the service.

24.7.5 Data Handling and Authorisation

Where Angvlar acts as a data processor on your behalf:

• Both parties are subject to the Privacy Policy, which outlines the data protection and security measures in place;
• If subject to EU Data Protection Law, you grant Angvlar prior written authorisation to respond, at its discretion, to data subject access requests made by your contacts.

24.7.6 Reporting Violations

To report spam or abuse:

• For suspected copyright infringement, contact us via the method described in our Copyright Policy.
• Use the Abuse Form linked in all Angvlar PUSH notifications (each includes a tracking ID);

24.8 Angvlar SMS

To use Angvlar SMS, you must accept:

• The Angvlar Terms and Conditions,
• The Acceptable Use Policy,
• These Angvlar SMS Additional Terms and Conditions.

Together, these documents constitute the “Terms” governing your use of Angvlar SMS services.

24.8.1 Unused Resources

Any unused resources within a monthly or yearly Angvlar SMS package will not carry forward into subsequent billing periods. All message quotas must be used within the active period of the plan.

24.8.2 Prohibited Use and Spam Policy

You agree not to:

• Send unsolicited messages (“spam”) through our SMS systems;
• Use contact details that are not explicitly subscribed, or that have previously unsubscribed, for sending SMS communications;
• Engage in practices that violate consent-based communication laws or data protection regulations.

24.8.3 Use of Global Devices

If you choose to use a third-party global SMS device (e.g. via shared gateways):

Angvlar disclaims all liability arising from your use of such third-party systems.

You acknowledge and accept that the third party operating the device may have access to the message content and recipient information;

You are fully responsible for ensuring that your own privacy policy clearly informs recipients of this possibility;

24.9 Angvlar Store

To use Angvlar Store, you must accept:

• The Angvlar Terms and Conditions,
• The Acceptable Use Policy,
• These Angvlar Store Additional Terms and Conditions.

Together, these documents form the “Terms” applicable to purchases made through the Angvlar Store.

24.9.1 14-Day Free Return Policy

The 14-day right of return applies exclusively to products that:

• Have arrived defective, or
• Have been damaged during fulfilment or delivery.

All other products sold through the Angvlar Store are made-to-order and are therefore non-returnable and non-refundable, in accordance with Article 16(c) of Directive 2011/83/EU on consumer rights.

If you wish to return an item under this limited return policy, you must:

• Notify us within 14 days of receiving the product;
• Provide photographic evidence of the defect or damage;
• Return the item in its original condition and packaging.

Angvlar reserves the right to reject any return that does not meet these criteria.

24.10 Angvlar VoIP

To use Angvlar VoIP, you must accept:

• The Angvlar Terms and Conditions,
• The Acceptable Use Policy,
• These Angvlar VoIP Additional Terms and Conditions.

Together, these documents comprise the full Terms applicable to your use of Angvlar VoIP services.

24.10.1 Spam and Unauthorised Use

You agree not to use Angvlar VoIP services to:

• Send unsolicited communications or spam of any kind;
• Use non-subscribed or unsubscribed contact details in any message or communication attempt;
• Disguise or falsify the origin or nature of any call or message.

Violations may result in immediate suspension or termination of service and possible reporting to relevant authorities.

24.10.2 Use of Shared Devices or Third-Party Infrastructure

If you use a shared or global device, such as one made available by a third party (e.g. bulk SMS gateways, SIP proxies, etc.), you accept full responsibility for ensuring that:

• The third party is authorised to access the communication metadata, content, and recipient data;
• Your privacy policy clearly informs the end recipient of such access;
• You have all necessary consents to lawfully process and transmit data via such third-party systems.

Angvlar assumes no liability for breaches arising from the use of external hardware or infrastructure.

24.10.3 Unused Resources

Any unused minutes, messages, or other features included in a monthly or yearly package shall expire at the end of the respective billing period and shall not carry over to subsequent months or years.

24.11 PLUGINS

To use any of our Plugins, you must accept:

• The Angvlar Terms and Conditions,
• The Acceptable Use Policy,
• These Angvlar Plugins Additional Terms and Conditions.

Together, these documents comprise the full Terms applicable to your use of Angvlar Plugins.

24.11.1 Licence Restrictions

You must not, directly or indirectly:

a) sell, sublicense, redistribute, lease, rent, or otherwise make the Plugin or any licence key available to third parties;
b) share licence keys or grant access to unauthorised users or systems;
c) modify, reverse engineer, decompile, or attempt to extract the source code of any Plugin, except where permitted by applicable law;
d) remove or alter any copyright, trademark, or proprietary notices;
e) use the Plugin in any unlawful manner or in a way that infringes the rights of third parties.

24.11.2 Licence Activation and Validation

Some Plugins require activation through a licence key or connection to Angvlar systems.

Angvlar reserves the right to:

• verify licence validity remotely;
• restrict or disable functionality where a licence is invalid, expired, suspended, or exceeds permitted usage;
• suspend or revoke access where misuse or breach of these Terms is detected.

Licence keys are personal and may not be transferred without prior written approval from Angvlar.

24.11.3 Updates and Support

Unless otherwise stated:

• Plugin updates, including security patches, compatibility updates, and feature improvements, are provided only while the licence is active.
• Support or update availability depends on the specific Plugin and licence tier purchased.

Once a licence expires, the Plugin may continue to function in a limited capacity; however, Angvlar does not guarantee continued compatibility, performance, or security.

24.11.4 Subscriptions, Renewals and Expiry

Where Plugins are offered on a subscription basis:

• Subscriptions may renew automatically unless cancelled prior to the renewal date.
• Renewal fees are charged at the applicable rate at the time of renewal.
• Upon cancellation or expiration, access to updates, support, and licensed services will cease.

24.11.5 Intellectual Property

All intellectual property rights in and to the Plugins, including but not limited to source code, structure, design, branding, and documentation, remain the exclusive property of Angvlar or its licensors.

No ownership rights are transferred to you under these Terms.

24.11.6 Refunds

Unless expressly stated otherwise at the time of purchase or required by applicable law, Plugin purchases are non-refundable.

Any exceptions or refund conditions will be clearly displayed during checkout or within the relevant Plugin documentation.

24.11.7 Suspension and Termination

Angvlar may suspend or terminate access to any Plugin, without liability, if:

• these Terms are breached;
• the Plugin is used in a manner that may cause harm to Angvlar, its systems, or third parties;
• unlawful or abusive activity is detected.

Termination does not affect rights or obligations accrued prior to termination, nor does it grant rights to refunds.